▪ Had a service training program for service and quality managers from 21 global distributors
▪ Educated service and quality technology through running test and on-the-job training
▪ Aim to expand global sales by enhancing global service quality and global marketing activities
SsangYong Motor Company (CEO Johng-sik Choi; www.smotor.com/en) implemented overseas service training program inviting service and quality managers before the beginning of export of the flagship SUV G4 Rexton (export name: Rexton).
This service training program was held at the Service Tech Center in the Pyeongtaek Plant from May 30th to June 16th, joined by service and quality managers from 21 overseas distributors including Europe, Central/South America, and Asia.
Participants learned about Rexton's new system such as engine, chassis, and automotive electronic component, and tried to obtain full service and quality technology through running test and on-the-job training. Also, through sharing service and quality case of existing products, they discussed a variety of ways to provide better services for future Rexton owners in the overseas markets.
In addition, attendees expressed satisfaction with Rexton's quiet yet powerful driving performance, excellent quality and a wide range of cutting-edge features, and pledged to provide prompt and complete service to global customers.
Meanwhile, SsangYong has been organizing new car service training every year since 2011, inviting service and quality managers from worldwide dealers to enhance global service quality and strengthen communication between service networks.
Han-Gyu Rim, the head of Export HQ, said "With the full-sized flagship SUV G4 Rexton which was first launched in the domestic market, we have built up a full lineup of SUVs, from compact SUV to full-sized SUV, attracting lots of attention from global distributors," adding, "We will make our best effort to expand global sales by enhancing global service quality and global marketing activities."